Shipping policy

Processing Time:

Standard Items

Each order is carefully inspected, prepared, and packed before shipment. Please allow 5–10 business days for order processing prior to dispatch.

Pre-sale Items

Pre-sale items require additional processing time. They are generally expected to be available and ready for shipment within 14–21 business days after purchase. Once the pre-sale item becomes available from the supplier, it will be processed and shipped.

Orders Containing Both Standard and Pre-sale Items:

If an order contains both standard and pre-sale items, all items will be shipped together once the pre-sale item becomes available.

Processing time may vary slightly depending on order volume, product availability, and quality control requirements.

 

Estimated Delivery Times:

Estimated delivery times below refer to the shipping period after your order has been dispatched:

- United States & Canada: 7–14 business days
- Japan: 5–12 business days
- Australia: 7–14 business days
- New Zealand: 10–15 business days
- United Arab Emirates: 8–15 business days

Delivery times are estimates and may vary depending on the destination, shipping conditions, customs clearance, and other factors outside of our control.

Please note that the processing time above is separate from the estimated delivery time.

Order Tracking:

Once your order has been dispatched, you will receive an international tracking number via email.

Please allow some time for tracking information to become available after your shipment has been dispatched.

Customs & Import Duties:

We cover applicable import duties and customs fees for supported destinations.

Customers will not be required to pay additional import or customs charges upon delivery.

Shipping Delays:

While we do our best to ensure that every order arrives within the estimated delivery timeframe, delays may occasionally occur due to customs clearance, weather conditions, carrier delays, peak seasons, or other circumstances beyond our control.

If your order is significantly delayed or the tracking information indicates an issue, please contact us at hi@unachicaofficial.com and we will assist you in checking the shipment status.