Refund policy

 

 

Change of Mind:

Due to the nature of our products, hygiene standards, and international shipping logistics, we do not accept returns or exchanges for change of mind, personal preference, or incorrect size selection.

Please review the size chart, product measurements, product description, and images carefully before placing your order.

We also do not accept returns or exchanges for slight color variations that may occur due to differences in monitor or screen settings.

Defective, Damaged, or Incorrect Items:

We accept returns or exchanges in cases where the item you received is:

- Defective or Damaged: The item arrived broken, torn, or with a manufacturing or functional defect.
- Incorrect Item: The item differs from what you ordered, including the wrong size, color, or product.
- Significant Description Error: The item is materially different from the product description provided on our website.

If you believe you have received a defective, damaged, incorrect, or materially misdescribed item, please contact us so that we can review the issue and determine the appropriate resolution.

Product Specifications & Tags Note:

To honor the original vision and craftsmanship of our independent designers, all items are delivered in their authentic state with original brand tags and labels intact.

Detailed material compositions and care instructions are available on each product page. Please note that differences in tag languages or original brand label specifications do not constitute a product defect and are not eligible for returns or exchanges.

Quality Control & Documentation:

Every item is carefully inspected individually before shipment to ensure that it meets our quality standards.

As part of our quality control process, we photograph each item and its packaging prior to shipment and retain these photographs as a record of its condition at the time of dispatch.

We take all reported issues seriously and investigate each case based on the available evidence. Where a claim appears inconsistent with the documented condition of the item prior to shipment, we may request further evidence or information in order to properly assess the situation.

Claims that cannot be reasonably substantiated or that are inconsistent with the available evidence may be declined, subject to applicable consumer protection laws.

How to Request a Return for Exceptions:

If you receive a defective, damaged, incorrect, or materially misdescribed item, please contact us at hi@unachicaofficial.com within 7 days of delivery.

Please provide:

- Your Order Number
- Clear photographs of the item showing the issue
- Clear photographs of the outer shipping packaging and its condition upon arrival
- A brief description of the issue

For items that are eligible for return, we may require the item to be unworn, unwashed, and returned with its original packaging, tags, and hygiene seals intact, where applicable.

Please do not send any item back without prior authorization from our team.

For confirmed defective, damaged, or incorrect items, we will provide an appropriate resolution, which may include a replacement or refund, in accordance with applicable consumer protection laws. Where a return is required, we will provide instructions regarding the return process and applicable return shipping costs.

Manual Measurement Note:

Please note that measurements provided by the original brand may have slight variations due to manual measurement. A difference of approximately 2–3 cm may occur and does not, by itself, constitute a manufacturing defect.

Consumer Rights:

Nothing in this Refund Policy limits or excludes any mandatory consumer rights that apply to your purchase under the laws of your country.

Where applicable law provides you with rights or remedies that differ from those described in this policy, those statutory rights will continue to apply.